Shipping policy
SHIPPING POLICY
Last updated: August 26, 2026
ORDER PROCESSING
Orders are generally processed and dispatched within 3–7 business days.
For pre-orders, group buys, special promotions or limited releases, processing times may vary. Where a different dispatch timeframe applies, this will be clearly stated on the relevant product page.
Please note that processing times are separate from the carrier's delivery time.
SHIPPING RATES
Standard shipping within Australia is charged at a flat rate of $15 per order unless otherwise stated at checkout.
Free shipping may be offered on qualifying orders or during selected promotions. Any applicable free shipping offer will be displayed on the product page or at checkout.
DELIVERY
Orders are shipped using Australia Post or another suitable delivery service.
Estimated delivery times begin from the date your order is dispatched, not from the date your order is placed.
Delivery times are estimates only and may vary depending on your location, carrier delays, public holidays, peak periods or circumstances outside our control.
ORDER TRACKING
Where tracking is available, tracking details will be sent to the email address provided with your order once your parcel has been dispatched.
Please allow some time for tracking information to become active after dispatch.
SHIPPING ADDRESS
Please ensure that your shipping address and contact details are correct before completing your order.
If you notice an error in your shipping details, please contact us as soon as possible. We cannot guarantee that changes can be made once an order has been processed or dispatched.
Additional shipping costs resulting from an incorrect or incomplete address, or an unclaimed or returned parcel, may be charged to the customer where permitted by law.
DAMAGED, LOST OR DELAYED PARCELS
If your parcel arrives damaged, or you believe it has been lost in transit, please contact us with your order number and relevant details so we can assist you.
TAKOSAN is not responsible for delays caused by the shipping carrier or circumstances outside our reasonable control. However, we will assist where reasonably possible with enquiries regarding your shipment.
Nothing in this Shipping Policy excludes or limits any rights you may have under the Australian Consumer Law.
CONTACT US
For any questions regarding shipping or delivery, please contact:
TAKOSAN
Operated by FNS INTERNATIONAL PTY LTD
ABN: 24 147 176 010
Email: jfnco.info@gmail.com
Address: D3/16 Mars Rd, Lane Cove West NSW 2066, Australia